We have confirmed an issue occurring in which players who purchased the Xbox One version of the FINAL FANTASY XV ROYAL EDITION cannot perform the free download of FFXV MULTIPLAYER: COMRADES.
Though we are working to correct the issue, we expect some delays until it is fixed. We thank you for your patience until FFXV MULTIPLAYER: COMRADES becomes available to download allowing you to transfer your data.
Players who purchased FINAL FANTASY XV's Digital Premium Edition, Season Pass, or FFXV MULTIPLAYER EXPANSION: COMRADES for Xbox are able to perform a free download or transfer of FFXV MULTIPLAYER: COMRADES without issue.
In addition, PlayStation®4 users are also able to perform a free download and transfer of FFXV MULTIPLAYER: COMRADES without issue, regardless of the package.
We sincerely apologize for the inconvenience this may cause.
*Edited Dec. 19, 2018 2:00 a.m. (PST)
This issue was fixed on Dec. 17, 2018.
We apologize for any convenience this may have caused.