Products & Services

Missing Pre-order Bonuses

Is the Sora Summon still available?

How to Cross Save Collector's Edition Bonus Mirages

Pricing, Compatibility, and Release date

I entered the product code for the “Sephiroth Summon,” but it’s not appearing in the game.

Technical Support

[PS4] My game has crashed/shutdown unexpectedly.

Game Contents

My friend’s data does not match the information listed on “Who’s Who.”

I won the champion Medal for "Sephiroth" but cannot set it as my battle BGM.

How do I view the details for Sephiroth" on "Who's Who"?

I completed all the "Heart Quests," but there are some rewards I still have not obtained.

I can't return to the entrance of "The Crystal Tower" even if I use the Teleport Stone between "Chamber of Fire and Water" and "Chamber of Wind and Earth."