Product Specifications

How can I play the Nintendo Switch™ 2 version?

[Windows] I get a black screen when opening the launcher, or it displays incorrectly.

How can I play the Xbox Series X|S version?

Xbox Series X|S troubleshooting

[Nintendo Switch 2] I purchased ‘FINAL FANTASY XIV Complete Edition (A Realm Reborn – Dawntrail)’. How do I start playing the game?

In-game

Xbox Series X|S troubleshooting

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

How can I block shouts and tells from RMT?

Is it possible to restore a deleted character?

What is the FINAL FANTASY XIV Online Store and how do I purchase optional items?

Accounts/ID

I registered my Nintendo Switch™ 2 User Profile to the wrong Square Enix ID.

Xbox Series X|S troubleshooting

How do I register the code for Dawntrail expansion?

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

I accidentally registered my game code or Early Access Code to the wrong Service Account or Square Enix ID.

Security Tokens

One-Time Passwords: Software Authenticators, Security Tokens and Software Tokens

How do I remove the Square Enix Security Token from an account?

How to confirm your Software Token Emergency Removal Password

How do I perform an emergency removal of the Software Token/Software Authenticator?

How do I switch from a Security Token to a Software Authenticator?

Service Fee

What are FFXIV Coins?

My subscriptions for additional services, such as the retainer service or Companion app premium plan, have stopped.

[Nintendo Switch 2] Can the service fee be paid automatically each month?

Upcoming Changes to FINAL FANTASY XIV Payments

Home World Transfer FAQ

Official Website

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

My subscriptions for additional services, such as the retainer service or Companion app premium plan, have stopped.

How do I cancel a service account?

How do I enter my recruitment code?

How do I reactivate a service account?

Official App

I cannot log in to my account.

My subscriptions for additional services, such as the retainer service or Companion app premium plan, have stopped.

Can I see which service account is currently registered to the FINAL FANTASY XIV Companion App?

Product Specifications for FINAL FANTASY XIV: Libra Eorzea

Are there any differences in the FINAL FANTASY XIV Companion App based on the device or OS used?