Product Specifications

How can I play the Nintendo Switch™ 2 version?

[Windows] I get a black screen when opening the launcher, or it displays incorrectly.

How can I play the Xbox Series X|S version?

Xbox Series X|S troubleshooting

[Nintendo Switch 2] I purchased ‘FINAL FANTASY XIV Complete Edition (A Realm Reborn – Dawntrail)’. How do I start playing the game?

In-game

Xbox Series X|S troubleshooting

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

How can I block shouts and tells from RMT?

Is it possible to restore a deleted character?

What is the FINAL FANTASY XIV Online Store and how do I purchase optional items?

Accounts/ID

I registered my Nintendo Switch™ 2 User Profile to the wrong Square Enix ID.

Xbox Series X|S troubleshooting

How do I register the code for Dawntrail expansion?

I pre-ordered the FFXIV: Endwalker Collector's Box and did not get a code.

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

Security Tokens

One-Time Passwords: Software Authenticators, Security Tokens and Software Tokens

How do I remove the Square Enix Security Token from an account?

How to confirm your Software Token Emergency Removal Password

How do I perform an emergency removal of the Software Token/Software Authenticator?

How do I switch from a Security Token to a Software Authenticator?

Service Fee

What are FFXIV Coins?

My subscriptions for additional services, such as the Retainer Service or Premium Service Plan, have stopped.

Upcoming Changes to FINAL FANTASY XIV Payments

Home World Transfer FAQ

How do I redeem a Game Time Card?

Official Website

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

My subscriptions for additional services, such as the Retainer Service or Premium Service Plan, have stopped.

How do I cancel a service account?

How do I enter my recruitment code?

How do I reactivate a service account?

Official App

I cannot log in to my account.

My subscriptions for additional services, such as the Retainer Service or Premium Service Plan, have stopped.

Can I see which service account is currently registered to the FINAL FANTASY XIV Companion App?

Product Specifications for FINAL FANTASY XIV: Libra Eorzea

Are there any differences in the FINAL FANTASY XIV Companion App based on the device or OS used?