Product Specifications

How can I play the Xbox Series X|S version?

Xbox Series X|S troubleshooting

I pre-ordered the FFXIV: Endwalker Collector's Box and did not get a code.

I haven't received my Pre-order Code yet.

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

In-game

Xbox Series X|S troubleshooting

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

How can I block shouts and tells from RMT?

I was harassed by another player.

Is it possible to restore a deleted character?

Accounts/ID

Xbox Series X|S troubleshooting

How do I register the code for Dawntrail expansion?

I pre-ordered the FFXIV: Endwalker Collector's Box and did not get a code.

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

I accidentally registered my game code or Early Access Code to the wrong Service Account or Square Enix ID.

Security Tokens

How do I remove the Square Enix Security Token from an account?

How to confirm your Software Token Emergency Removal Password

How do I perform an emergency removal of the Software Token/Software Authenticator?

How do I switch from a Security Token to a Software Authenticator?

Do I have to use a one-time password to log in?

Service Fee

What are FFXIV Coins?

Upcoming Changes to FINAL FANTASY XIV Payments

Home World Transfer FAQ

How do I redeem a Game Time Card?

Retainer Service FAQ

Official Website

When will the in-game items for FFXIV: Dawntrail Collector's Edition be available?

How do I cancel a service account?

How do I enter my recruitment code?

How do I reactivate a service account?

Which retainers can I continue using if I choose to remove one or more retainer slots?

Official App

I cannot log in to my account.

Can I see which service account is currently registered to the FINAL FANTASY XIV Companion App?

Product Specifications for FINAL FANTASY XIV: Libra Eorzea

Are there any differences in the FINAL FANTASY XIV Companion App based on the device or OS used?

What should I do when changing devices for the FINAL FANTASY XIV Companion App?