If you have purchased Rubies and they have not yet shown up on your account, please try the troubleshooting steps below:

- Confirm if you were actually billed for the Rubies. (via Google Play / App Store, or through your billing agency).

- Wait 24 hours, then see if the Rubies show up.

If you are still having an issue, please click here to submit a form to the SQUARE ENIX Support Center.