Knowledge Base Search
KB Article: 80528
KB Category: [Billing/Points] [App-related]
KB Sub-category: [ Fees] [Billing Issues] [App General]
I'm unable to buy gems
Depending on the age of the user that was calculated using the date of birth registered when the game was first started, a limit may be placed on the number of gems that can be purchased in a single month. Also, if purchasing gems will have made the number of owned gems surpass 99,999,999, or the number of red gems surpass 100,000, users will be unable to purchase additional gems.
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