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KB Article: 78370
KB Category: [Products & Services]
KB Sub-category: [Product Specifications]
[iOS] I am having connection issues with the iOS version.
If you are receiving connection error messages when trying to login to your Game Center account, please try the following suggestions:
- Reset your device (iPhone or iPad). Press and hold Sleep/Wake button and Home button together for TEN (10) seconds, until the Apple logo appears.
- Reset all settings using Settings > General > Reset All Settings.
- Reset network settings using Settings > General > Reset > Reset Network Settings. You will then need to re-enter your WiFi password.
Please note, if you have multiple Apple store accounts or IDs, you must make sure you are logged into the same Store account/Apple ID in Settings > iTunes & App Store.
If it is not working, then please go to Settings > Game Center. Tap your Apple ID and press sign out. Reset your iPhone or iPad and sign back in.
If the error persists after trying the aforementioned suggestions, please contact Apple Support for further assistance. Thank you for your understanding.
- Reset your device (iPhone or iPad). Press and hold Sleep/Wake button and Home button together for TEN (10) seconds, until the Apple logo appears.
- Reset all settings using Settings > General > Reset All Settings.
- Reset network settings using Settings > General > Reset > Reset Network Settings. You will then need to re-enter your WiFi password.
Please note, if you have multiple Apple store accounts or IDs, you must make sure you are logged into the same Store account/Apple ID in Settings > iTunes & App Store.
If it is not working, then please go to Settings > Game Center. Tap your Apple ID and press sign out. Reset your iPhone or iPad and sign back in.
If the error persists after trying the aforementioned suggestions, please contact Apple Support for further assistance. Thank you for your understanding.
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