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KB Article: 78365
KB Category: [Technical Support]
KB Sub-category: [Crash / Freeze] [Crash / Freeze]

[PS4] My game has crashed/shutdown unexpectedly.

We recommend the following troubleshooting solutions that may resolve the error you are experiencing:

1) Restart the system and try again. Make sure the latest game patches and PS4 system software has been installed.

2) If the crashing persists, re-download the game and try again.

3) If the crashes still persist, you will have to re-install the PS4 system software.

Go to "Settings", then to "Initialization", and choose "Initialize PS4." Please ensure that you have backed your data before doing this.

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