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KB Article: 77489
KB Category: [Account/Billing]
KB Sub-category: [ Billing Issues]

I purchased Gems, but they are not showing on my account.

If you have purchased Gems and they have not yet shown up on your account, please try the troubleshooting steps below:

·         Confirm if you were actually billed for the Gems. (via Google Play / App Store, or through your billing agency).

·         Wait 24 hours, then navigate to the in-game Shop screen to see if the Gems show up.


If you are still having an issue, please click here to submit a support form to the Square Enix Support Center.