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KB Article: 76110
KB Category: [App-related]
KB Sub-category: [Lost Account]

I've lost access to my account.

If you did not link your account with Facebook and need help recovering your account, please follow the steps below:

1)     Create a new character on the device that you would like to recover the account to.

2)     Click here to fill out the Account Restoration Request form.

a.     Alternatively, press the “Contact” button, and set the Contact Category to “App-related” and the Contact Sub-category to “Lost Account”.






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