KB Article: 76102
KB Category: [Account/Billing]
KB Sub-category: [ Billing Issues]
If you have purchased gems and they have not yet shown up on your account, please try the troubleshooting steps below:
· Confirm if you were actually billed for the gems. (via Google Play / App Store, or through your billing agency).
· Wait 24 hours, then navigate to the in-game Draws/Shops screen to see if the gems show up.
If you are still having an issue, please click here to submit a support form to the Square Enix Support Center.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.