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KB Article: 74019
KB Category: [Billing/Points]
KB Sub-category: [ Fees]
The gems I purchased don’t show up in game.
It may take some time for gems to show up depending on how good your connection is.
If the purchased gems do not show up after waiting for a while, please try the following.
・ Close “Dragon Quest of the Stars” and restart the application.
・Turn off the power to the cell phone and then turn it back on after a few minutes.
・After restarting, tap “Buy Gems” from the “Gem Shop” menu within the application and check to see if gems show up by going to the gem purchasing screen.
If the gems still do not show up in-game after waiting for a while, please use the “Additional Assistance” button towards the bottom to contact us and fill out all the required information (Google Play order number, etc.) in the e-mail form.
If you use iOS, we are unable to provide a refund, so please contact Apple Inc. support.
If the purchased gems do not show up after waiting for a while, please try the following.
・ Close “Dragon Quest of the Stars” and restart the application.
・Turn off the power to the cell phone and then turn it back on after a few minutes.
・After restarting, tap “Buy Gems” from the “Gem Shop” menu within the application and check to see if gems show up by going to the gem purchasing screen.
If the gems still do not show up in-game after waiting for a while, please use the “Additional Assistance” button towards the bottom to contact us and fill out all the required information (Google Play order number, etc.) in the e-mail form.
If you use iOS, we are unable to provide a refund, so please contact Apple Inc. support.
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