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KB Article: 72216
KB Category: [App-related]
KB Sub-category: [ App Errors]
[Android] The available free space does not change even when I uninstall the app.
On some devices you might not be able to delete the data even if you uninstall the app.
If you find that the available free space does not change even after uninstalling the app, please follow the instructions below to remove the data manually.
(1)Prepare the device so that it is possible to directly add/remove data to the SD cards and/or the actual device.
(2)Display the file directory of the game. The game data may be saved either on the SD card, or the actual device in the "OBB" folder.
(3)Delete the folder titled "com.square_enix.android_googleplay.dq5j".
* In order to perform the above operations, one must first either connect their device to a PC, or use a specific app
which allows for the organization of file data. Because each device requires a different method to perform this operation, please check the applicable method for your device.
* The location of the game data may differ for each device.
If you find that the available free space does not change even after uninstalling the app, please follow the instructions below to remove the data manually.
(1)Prepare the device so that it is possible to directly add/remove data to the SD cards and/or the actual device.
(2)Display the file directory of the game. The game data may be saved either on the SD card, or the actual device in the "OBB" folder.
(3)Delete the folder titled "com.square_enix.android_googleplay.dq5j".
* In order to perform the above operations, one must first either connect their device to a PC, or use a specific app
which allows for the organization of file data. Because each device requires a different method to perform this operation, please check the applicable method for your device.
* The location of the game data may differ for each device.
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