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KB Article: 69812
KB Category: [App-related]
KB Sub-category: [App General]

My account was banned. Why?

An account that has been found guilty of violating the Square Enix User Agreement will be immediately terminated without any prior notice. In addition, we cannot explain the details of a ban including its reason, as this would involve divulging information on investigation methods.


Please review the Square Enix User Agreement for more details.


Square Enix User Agreement


If you believe you were banned by mistake, please submit an inquiry with your player name and query code.

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