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KB Article: 69810
KB Category: [Products & Services]
KB Sub-category: [Product Specifications]

What information do I need to provide when contacting the Support Center?

Please be ready to provide your query code which can be found by going to 'ZOM-B' -> 'Info' -> 'Other' -> 'Contact.'

In addition, if you are contacting about an issue that occurred in-game, please be sure to provide the date/time of the incident, detailed steps that lead to the issue, any screen/menu changes that occured, and error message (if any).

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