KB Article: 69449
KB Category: [Technical Support]
KB Sub-category: [Other]
[Troubleshooting] Game freezes while playing
Please check the following in cases where the screen freezes mid-game or goes black.
Check whether there is any dirt or damage to the disc if the same issue repeatedly occurs at the same point in the game.
- If the disc is dirty, clean it with a soft cloth by gently wiping from the center of the disc outwards, then test the game again. Note that scratched discs may permanently fail to work.
- If the disc is neither scratched or dirty, try to see if the disc runs correctly on another console. If so, and you believe there may be a problem with your console, please contact the retail outlet where you purchased it.
*Note that scratched discs may permanently fail to work.
If you are still experiencing problems with the game disc, please contact the Square Enix Support Center for assistance.