Frequently Asked Questions

Where can I find my FINAL FANTASY XIV registration code?

The registration code is needed to unlock content on the SQUARE ENIX ID. For Windows, Steam, and Mac, it is a 20-digit code and for PlayStation 4 it is a 12-digit code. The registration code is received from the retailer by different methods.

*The PlayStation®5 version is only available as a digital download, so no code is required.

Physical/Retail Versions:

Your registration code will be found on an insert within the disc case for both the Windows and PlayStation 4 physical versions.

Please note that an 18-digit code may also be provided on an insert included in the packaging. This is a SQUARE ENIX MEMBERS site code and is not required to play the game.

Digital Versions:

SQUARE ENIX Online Store:

1) Once your order has been confirmed, you should receive a confirmation email containing a button to "Click Here To Get Access To Your Products" which will take you to a page to Unlock any purchased codes.



2) If you have confirmed a purchase on the SQUARE ENIX Online Store but still have not received a confirmation e-mail, please contact us with your Order Number at the following link:

https://support.na.square-enix.com/contact.php?id=489&la=1

If you are having any issues with your order, please contact the SQUARE ENIX Online Store support team at https://sqex.to/storesupport

Amazon.com:

1) Log into your Amazon account and locate your FINAL FANTASY XIV purchase under Your Account and "Digital games and software."

2) Use the Redeem Product Key button to find your code.

3) Redeem the code on the Mog Station at https://www.mogstation.com



GameStop:

1) Log into your GameStop account and locate your FINAL FANTASY XIV purchase under Your Account and "Digital Locker."

2) Locate the Activation Code.

3) Redeem the code on the Mog Station at https://www.mogstation.com



Steam:

1) Visit your Library within the Steam client.

2) Choose FINAL FANTASY XIV Online on your game list, click on the cog or Options button, then choose "Manage" and "CD keys" to view the registration code provided by Steam.

3) Redeem the code on the Mog Station at https://www.mogstation.com



FAQ Article: 68525
FAQ Category: [Account/Billing] / FAQ Sub-category: [Registration Code]


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