The "Support Desk" option under the main menu is used to view Frequently Asked Questions, announcements, and to contact our in-game support team.

In-game support in FINAL FANTASY XIV is provided by our Game Master (GM) support team. GMs are members of the SQUARE ENIX team and work 24 hours a day, 365 days a year to ensure a fair, safe, and fun experience for all of our players.

■ How to Contact a GM
In order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature by using the escape key to bring up the menu.



You can also use the “/supportdesk” command in the chat window to bring up the Support Desk.



You will be presented with a list of common issues and solutions. Select the "Contact Us" tab and choose the most relevant option to submit a report or inquiry to the GMs. The options include Report Harassment, Report Cheating, Report a Bug, and Leave a Suggestion. If none of the options match your issue, please choose the “Search Database” option and select the “How do I contact a Game Master?” option to proceed with your inquiry.