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KB Article: 67291
KB Category: [App-related]
KB Sub-category: [ App Errors]
An error occurred while downloading, playing or activating the app. What should I do?
Should you encounter an error message while downloading, playing or activating the app, please follow the following steps and restart the app:
- A bad connection may cause your download to fail, so check the status of your connection.
- Turn off your device, wait several minutes and restart your device.
- Close any other apps that are running.
- An excess of data saved to your device may cause errors. Remove any unnecessary data from your device.
*If these steps do not resolve the error, please contact us from the support site and provide the following details:
(1) At what point the error occurs
(2) The error message displayed
(3) Any steps taken before the error occurs
(4) Detailed information of your device
- A bad connection may cause your download to fail, so check the status of your connection.
- Turn off your device, wait several minutes and restart your device.
- Close any other apps that are running.
- An excess of data saved to your device may cause errors. Remove any unnecessary data from your device.
*If these steps do not resolve the error, please contact us from the support site and provide the following details:
(1) At what point the error occurs
(2) The error message displayed
(3) Any steps taken before the error occurs
(4) Detailed information of your device
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