Please consult the possible solutions below if your download fails, then try to re-download the app:

- If you have a weak connection this may interrupt your download, so please check your device’s connectivity status.

- Try turning off your device, waiting a few minutes and turning it back on again.

- If you have multiple apps running simultaneously, please quit all of them.

- If your wallpaper's file size is large, please remove it. If you have a live wallpaper set as your device's wallpaper, please replace it with a normal one.

- You may be unable to download the app normally if you have too much data already stored on your device. Try deleting unnecessary files such as apps, images, and sound files.

- Please ensure that your OS version is up to date.

If you are still experiencing difficulties downloading the app, please collect the following information and submit a report to us through our contact form:

(1) Location where the error occurs
(2) Error message that is displayed, if any
(3) Detailed steps taken before the error occurred
(4) Name of your device and Android OS version