Knowledge Base Search
KB Article: 64265
KB Category: [Technical Support]
KB Sub-category: [Known Issues] [Other]
I have logged in, but am still unable to play the game.
In order to play the game, you will need to enter the username or the email address associated with the Square Enix Members account that you used to purchase the game from the Square Enix online store.
If you have accidentally logged in with a different account, you may be prompted to enter a registration key. If this happens, please close the game launcher and try logging in with with the account you used to purchase the game.
If you have accidentally logged in with a different account, you may be prompted to enter a registration key. If this happens, please close the game launcher and try logging in with with the account you used to purchase the game.
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