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KB Article: 59620
KB Category: [Products & Services]
KB Sub-category: [Product Specifications]

I tried to obtain a new Square Enix account, but I receive a message saying, "This email address has already been registered," and cannot obtain one.

This message indicates that you have already obtained a Square Enix account using that email. You will not be able to obtain more than one Square Enix account per email address. We sent out an automated email to the email you registered with us when you previously obtained a Square Enix account. Please check your inbox to see if you have received the following email from us: Subject [Square Enix Account] Account Registration Complete.
If you have not received this email or are unable to confirm this because of a PC or cell phone change, please contact us via the SQUARE ENIX Support Center.
*The person contacting the SQUARE ENIX Support Center must be the actual customer attempting to create a Square Enix account.