Frequently Asked Questions

My subscriptions for additional services, such as the retainer service or Companion app premium plan, have stopped.

If your game subscription period is extended, recurring billing for fixed-rate services, such as the retainer service or Companion app premium plan, will be suspended automatically. This may happen after registering a license for a new platform and receiving a 30-day free play period, or after adding game time with a Game Time Card.

To resume these services, log in to Mog Station and subscribe again under Additional Paid Options by selecting Retainer Service or Companion App.



FAQ Article: 83582
FAQ Category: [Service Fee] [Official Website] [Official App] / FAQ Sub-category: [Options] [Mog Station] [Premium Option]


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