When playing the Nintendo Switch™ 2 version of FINAL FANTASY XIV, your Switch 2 user profile and Square Enix Account will be linked on a one-to-one basis.

If you made a mistake when linking your Switch 2 user profile to your Square Enix Account, please contact us via one of the forms below. Once account ownership has been verified, we will look into your situation and assess whether we are able to assist.

　(If you have linked the wrong Square Enix Account to your Switch 2 user profile)

・You have linked a Square Enix Account other than the one you intended to link.

Example) When you tried to start a game, a different Square Enix ID had already been entered and could not be changed.

Example) When starting the Nintendo Switch™ 2 version, you intended to link the Square Enix Account you use for the Windows version, but accidentally linked a new Square Enix Account instead.

　(If you have linked your Square Enix Account to the wrong Switch 2 user profile)

・You have linked your Square Enix Account to a Switch 2 user profile other than the one you intended to link it to.

Example) You meant to link it to your personal Switch 2 user profile, but accidentally linked it to a family member’s Switch 2 user profile.

・You have purchased the full version of the game using a Switch 2 user profile other than the one already linked to your Square Enix Account.

Example) When you try to start the game, a message appears stating that the Square Enix Account you wish to use is already linked to a different Switch 2 user profile, and you are unable to link it.

・The Switch 2 user profile you previously used to play the Nintendo Switch™ 2 version is no longer accessible for some reason.

　*If you have issues signing into your Switch 2 user profile, please contact Nintendo support.