Frequently Asked Questions

[PlayStation®4] Disconnection

If you are disconnected during play or logged out due to an unstable connection, please visit the World status page to see the status of your World.

If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates.


If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. Please try these steps to troubleshoot the issue:


1) Perform a connectivity test on your PlayStation®4

Test to see whether your PlayStation®4 is properly connected to the network.


From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.


2) Perform a system update on your PlayStation®4

Perform the most recent system update and then try to launch and update FINAL FANTASY XIV: Online.


The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]


3) Restart communication equipment

Turn off the power of your router and/or modem for 30 minutes to an hour.

Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.


4) Update firmware of communication equipment

Update your firmware for your router/modem if an update is necessary. If the firmware is outdated, your equipment may not function properly, so please update before trying to update the game again.

*Consult with your equipment's help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.


5) Check security services of your Internet provider

Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming.


6) Remove routers

In order to diagnose the issue, remove routers and hubs temporarily.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.


7) Check router settings

Check the settings of security functions (such as SPI) for your router.

Also, forward the ports used for the game. The ports are listed below.

*For more details, please consult with the manufacturer of your router.










FAQ Article: 70216
FAQ Category: [In-game] / FAQ Sub-category: [Connectivity / Network]

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