Frequently Asked Questions

[PS5/PS4] Disconnection

If you are disconnected during play or logged out due to an unstable connection, please visit the World status page to see the status of your World.

If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates.

If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. Please try these steps to troubleshoot the issue:

■ Perform a connectivity test on your PlayStation®5/PlayStation®4
Test to see whether your PlayStation®5/PlayStation®4 is properly connected to the network.

From the home menu, select [Settings] → [Network] → [Test Internet Connection] to perform the test.

■ Perform a system update on your PlayStation®5/PlayStation®4
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

PlayStation®4: The update can be performed from the home menu by selecting [Settings] → [System Software Update]

■ Restart communication equipment
Turn off the power of your router and/or modem for 30 minutes to an hour.

Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware for your router/modem if an update is necessary. If the firmware is outdated, your equipment may not function properly, so please update before trying to update the game again.

*Consult with your equipment's help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.

■ Check security services of your Internet provider
Depending on your Internet provide or service plan, there may be security services included. Please confirm that these security services permit online gaming.

■ Remove routers
In order to diagnose the issue, remove routers and hubs temporarily.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below:

*For more details, please consult with the manufacturer of your router.



If you continue to have issues with updating FINAL FANTASY XIV, please contact the Square Enix Support Center with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.

FAQ Article: 70216
FAQ Category: [In-game] / FAQ Sub-category: [Connectivity / Network]

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