Knowledge Base Search
KB Article: 77381
KB Category: [Technical Support]
KB Sub-category: [Crash / Freeze]
The app crashes
Please attempt the following in the event that the app crashes during play.
- The app may be crashing due to a lack of free memory.
Please close all background apps, and change your wallpaper if a large file-size is being used for this.
*Please make sure to close these apps from the task menu, and not do not put them on suspend.
- Errors are more likely to occur if your smartphone has a lot of data saved on it.
Please organise your data and delete any unnecessary apps, images, or music.
- Please turn off your smartphone, and leave it for a few minutes before turning it back on.
*Please contact your device retailer in the event that you do not know how to operate your device.
- Please check whether your device OS is supported.
- In the event that the above steps do not resolve the issue, please take the time to delete and reinstall the app.
*Please sync to the Cloud before reinstalling the app.
- The app may be crashing due to a lack of free memory.
Please close all background apps, and change your wallpaper if a large file-size is being used for this.
*Please make sure to close these apps from the task menu, and not do not put them on suspend.
- Errors are more likely to occur if your smartphone has a lot of data saved on it.
Please organise your data and delete any unnecessary apps, images, or music.
- Please turn off your smartphone, and leave it for a few minutes before turning it back on.
*Please contact your device retailer in the event that you do not know how to operate your device.
- Please check whether your device OS is supported.
- In the event that the above steps do not resolve the issue, please take the time to delete and reinstall the app.
*Please sync to the Cloud before reinstalling the app.
We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.