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KB Article: 77379
KB Category: [Technical Support]
KB Sub-category: [Download]
I can't download the app.
Please attempt the following in the event that the download fails.
- Please check your online connectivity, as if the connnectivity is bad, the download can stop before completing.
- Please turn off your smartphone, and leave it for a few minutes before turning it back on.
- Please check whether you have enough free space.
If you have too much saved on your device, the download can fail. Please organize your data and delete any unnecessary apps, images, or music.
*Please note that you may need more free space available than the app will need to use, when downloading the app.
- Please check whether your connection speed is being throttled.
- Please check your online connectivity, as if the connnectivity is bad, the download can stop before completing.
- Please turn off your smartphone, and leave it for a few minutes before turning it back on.
- Please check whether you have enough free space.
If you have too much saved on your device, the download can fail. Please organize your data and delete any unnecessary apps, images, or music.
*Please note that you may need more free space available than the app will need to use, when downloading the app.
- Please check whether your connection speed is being throttled.
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