It may take some time for gems to show up depending on how good your connection is.
If the purchased gems do not show up after waiting for a while, please try the following.

・ Close “Romancing SaGa Re;UniverSe” and restart the application.
・Turn off the power to the cell phone and then turn it back on after a few minutes.
・After restarting, check to see if Jewels show up by going to the Jewel purchasing screen.

If the gems still do not show up in-game after waiting for a while, please use the “Additional Assistance” button towards the bottom to contact us and fill out all the required information (Google Play order number, etc.) in the e-mail form.

If you use iOS, we are unable to provide a refund, so please contact Apple Inc. support.