Knowledge Base Search
KB Article: 69449
KB Category: [Technical Support]
KB Sub-category: [Other]
[Troubleshooting] Game freezes while playing
Please check the following in cases where the screen freezes mid-game or goes black.
Check whether there is any dirt or damage to the disc if the same issue repeatedly occurs at the same point in the game.
- If the disc is dirty, clean it with a soft cloth by gently wiping from the center of the disc outwards, then test the game again. Note that scratched discs may permanently fail to work.
- If the disc is neither scratched or dirty, try to see if the disc runs correctly on another console. If so, and you believe there may be a problem with your console, please contact the retail outlet where you purchased it.
*Note that scratched discs may permanently fail to work.
If you are still experiencing problems with the game disc, please contact the Square Enix Support Center for assistance.
Check whether there is any dirt or damage to the disc if the same issue repeatedly occurs at the same point in the game.
- If the disc is dirty, clean it with a soft cloth by gently wiping from the center of the disc outwards, then test the game again. Note that scratched discs may permanently fail to work.
- If the disc is neither scratched or dirty, try to see if the disc runs correctly on another console. If so, and you believe there may be a problem with your console, please contact the retail outlet where you purchased it.
*Note that scratched discs may permanently fail to work.
If you are still experiencing problems with the game disc, please contact the Square Enix Support Center for assistance.
We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.