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Incorrectly Registered Square Enix ID: Support Form

If you have mistakenly registered FINAL FANTASY XIV to the wrong Square Enix ID, please use this form to obtain assistance.
* Your Square Enix ID is the ID used to log in from the game's launcher.
Please submit your request after thoroughly reading and agreeing to the terms listed below.
Please note that we are unable to provide assistance for this matter unless you agree to these terms.

* If you require assistance regarding an incorrectly registered service account, please go here.

Terms
  • Assistance can only be offered to those experiencing one of the following issues. We are unable provide assistance for any reasons other than the ones listed below.
  • You registered the game to a service account on the wrong Square Enix ID.
  • You intended to register the game to an existing Square Enix ID, but you mistakenly registered it to a service account on a new Square Enix ID.
  • You intended to register the game to a new Square Enix ID, but you mistakenly registered it to a service account on an existing Square Enix ID.
  • We are only able to provide assistance if the account information for the mistakenly registered Square Enix ID and the intended Square Enix ID match.
  • The service account to which the game was mistakenly registered will be processed as per below according to the registration code/product code used.
  • For FINAL FANTASY XIV: A Realm Reborn
  • The service account to which the game was mistakenly registered will be permanently disabled during this process.
  • For FINAL FANTASY XIV: Heavensward
  • Only the Heavensward licence which was mistakenly registered will be permanently disabled during this process. You may continue to play the contents from A Realm Reborn normally.
  • For FINAL FANTASY XIV Online
  • The service account to which the game was mistakenly registered will be permanently disabled during this process. However if this was mistakenly registered to an existing service account, then only the Heavensward licence will be permanently disabled during this process. You may continue to play the content from A Realm Reborn normally.
  • While you can normally have up to eight service accounts on a Square Enix ID, once the service account in question is permanently disabled, you will no longer to be able to use it.
  • NOTE: If you accidentally registered entitlements for multiple platforms to the service account in question, we will only remove the entitlements you request to be moved. In this case, the maximum number of service accounts to which entitlements can be added will be unchanged.
  • Unfortunately we cannot offer refunds for any subscription fees that have already been paid for on the mistakenly registered Square Enix ID. We are also unable to transfer the subscription status from one account to another and you will be required to set up a subscription once the process is complete.
  • If you have registered the PlayStation®3 version, or alternatively the PlayStation®4 version of the game on the wrong Square Enix account and have only one service account, you must first unlink that Square Enix account from your Sony Entertainment Network account.
  • This service is offered only once per customer. We will be unable to provide assistance for any requests that are submitted after the initial service.
  • This service can take up to two weeks to process.
  • We may deny a request depending on the status of the subscription. If your request denied, a response will be sent to the email address you enter on your form.


Enter Contact Details

Please enter a description of your inquiry.


* required
To the above terms*  
Contact Email Address*
Confirm Email Address*
Date of Birth* / /
* MM/DD/YYYY
Purchased Platform*
* Please select the platform of the product you have purchased.
Sony Entertainment Network Account*
* Please enter “0” if you purchased the Windows or Mac versions of the game.
Package*
* Please select the package you purchased.
Registration Code/Product Code*
* Please enter the registration code/the product code which was registered by mistake.
* For customers who purchased the digital version from PlayStation(R)Store, please enter “0”.
Incorrect) Square Enix ID*
* Please enter the Square Enix ID that has been mistakenly registered.
Incorrect) Email Address*
* Please enter the email address registered to the mistakenly registered Square Enix ID.
Incorrect) Confirm Email Address*
* Please re-enter the email address.
Incorrect) Service Account*
* Please select the names of the service accounts that have been mistakenly registered.
* Service account names can be checked when logging in. If there is only one, please select "Service Account 1."
* Please click here for more information on service accounts.
Correct) Square Enix ID*
* Please enter the Square Enix ID that was intended to be registered.
Correct) Email Address*
* Please enter the email address for the Square Enix ID that was intended to be registered.
Correct) Confirm Email Address*
* Please re-enter the email address.
Correct) Service Account*
* Please select the names of the service accounts that were intended to be registered.
* Service account names can be checked when logging in. If you would like to create a new account, please select "Create a New Service Account."
* Please click here for more information on service accounts.
Contact Details
* If you registered multiple games to the wrong service accounts, please list all of the mistakenly registered service accounts and the service accounts that you were intending to register the games to.

Example:
Registered Service Accounts: 1, 3, and 5
Intended Service Accounts: 1, 2, and 3



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