Contact Email Address*
Confirm Email Address*
Platform*
Please select one.
Android
iOS
Original Player Name*
* This is your in-game name, NOT your real life name.
Original Player ID*
When did you last play the game?*
Please enter the date that you last played the game on your original account.
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* MM/DD/YYYY
Rank*
Character On Loan*
Please provide information in regards to the character you currently have on loan.
Examples:
Past Purchases*
If you have made any in-app purchases, please provide purchase information in the format below:
(Example)
Additional Details
Please add any other information you would like to provide.
You must complete at least THREE of the following sections in order to receive assistance.
When did you create this new account?
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2016 2017 2018 2019 2020 2021 2022 2023 2024
* MM/DD/YYYY
Gems in Possession
Please enter the total number of gems in your possession.
Characters in Possession (4★+)
Please name three characters (4★ or higher) in your possession.
Weapons in Possession
Please name three weapons in your possession.
FOL in Possession
Please enter the total number of FOL in your possession.
Please create a new account on the device you wish to recover the original account to.
DO NOT LINK THIS ACCOUNT.
Temporary Player Name*
* This is your in-game name, NOT your real life name.
Temporary Player ID*
