Enter Contact Details

Please enter a description of your inquiry.

Contact Category	Account/Billing
Contact Sub-category	Billing Issues
Summary of your inquiry	SAO%20Gem%20Purchase%20Support%20Request
Contact Method	Contact Email

* required

Contact Email Address*
Confirm Email Address*
Player Name*	* This is your in-game name, NOT your real life name.
Player ID*	* You can find your ID in-game either on the title screen in the top-left or by going to "Other" > "Player ID." * If you don't have access to your Player ID, please write "0".
Purchase Information*	Please provide purchase information in the format below: 　Order ID 　Date of Purchase 　Number of Jewels Purchased 　Price (Example) 　GPA.1234-1234-1234-12345 　Jan. 1, 2017 　16,500 Gems (Gem Teraset) 　$79.99 USD
Additional Details	Please add any other information you would like to provide.

Back

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.