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Contact CategoryAccount/Billing
Contact Sub-category Billing Issues
Contact DetailsSAO Gem Purchase Support Request
Contact MethodContact Email
* required
Contact Email Address*
Confirm Email Address*
Player Name*
* This is your in-game name, NOT your real life name.
Player ID*
* You can find your ID in-game either on the title screen in the top-left or by going to "Other" > "Player ID."
* If you don't have access to your Player ID, please write "0".
Purchase Information* Please provide purchase information in the format below:
 Order ID
 Date of Purchase
 Number of Jewels Purchased

 Jan. 1, 2017
 16,500 Gems (Gem Teraset)
 $79.99 USD
Additional Details Please add any other information you would like to provide.