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Contact Method

Please select the appropriate contact method.


* North American support is in English only. We apologize for any inconvenience this may cause, but we are unable to accept or provide responses in any other language

* Square Enix does not provide game hints or tips. Depending on the inquiry, we may not be able to answer questions even though it is not related to game strategies

* Square Enix is unable to provide support for copied versions of titles or products damaged due to mishandling

* Square Enix is unable to answer any account related questions for anyone other then the registered user of an account

* You must be logged into a Square Enix Account to receive a ticket history

Email Support

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).


◆ All responses will be sent to the email address provided. Please ensure that the email address you provided is accurate. Additionally, please check that emails sent from the square-enix.com domain are not blocked

◆ Contacts received outside of business hours will be responded to the following business day. You may experience a longer than stated response time during periods of high volume

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You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.