Top - Contact Us - General Questions
Contact Us

Enter Contact Details

Please enter a description of your inquiry.

Contact CategoryApp-related
Contact Sub-categoryJewel Purchase Issue
Summary of your inquiryJewel Purchase Support Request
Contact MethodContact Email
* required
Contact Email Address*
Confirm Email Address*
Player Name*
* This is your in-game character name, NOT your real life name.
Player ID*
* You can find your Player ID in-game by tapping on your character's portrait, or by going to Menu > Other > Player Information. Your Player ID will be in the top-right corner.
Purchase Information* Please provide purchase information in the format below:
 Order ID
 Date of Purchase
 Number of Jewels Purchased

 Jan. 1, 2017
 3000 (Weekly Jewels Extravaganza)
 $14.99 USD
Additional Details Please add any other information you would like to provide.

© 2020 SQUARE ENIX CO., LTD. All Rights Reserved.

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.