KINGDOM HEARTS Union χ[Cross]
Top - Contact Us - General Questions
Contact Us

Enter Contact Details


Please enter a description of your inquiry.

Contact CategoryApp-related
Contact Sub-categoryLost Account
Contact DetailsAccount Restoration Request
Contact MethodContact Email
* required
Contact Email Address*
Confirm Email Address*
Original Player Name*
* This is your in-game name, NOT your real life name.
* If you are not sure of your Player Name, please give a guess or write "I don't know".
Original Player ID*
* Your Player ID will be a numbers-only string.
* You can find your Player ID in-game by tapping on your character's portrait, or by going to Menu > Other > Player Information. Your Player ID will be in the top-right corner.
* If you don't have access to your Player ID, please write "0".
When did you first play the game?* Please enter the date that you first played the game on your original account.
/ /
* MM/DD/YYYY
* Please give an estimate if you are not sure.
When did you last play the game?* Please enter the date that you last played the game on your original account.
/ /
* MM/DD/YYYY
* Please give an estimate if you are not sure.
Union
Maximum AP
* Please give an estimate if you are not sure.
Jewels Owned
* Please give an estimate if you are not sure.
Unequipped Medals List at least 5 currently unequipped Medals, as well as at least one detail about each one.
DO NOT list equipped Medals.
Use the format below:
 Medal Name (Rarity, Level, Special Attack Bonus, Skill, Boosts)

Examples:
 Illustrated Kairi (6*, LV100, 99%, Attack Boost III, 1000/1000 STR/DEF -10 Cost)
 HD Aqua (5-star, level 80, 3 dots, 150 defense)
Past Purchases* If you have made any in-app purchases, please provide purchase information in the format below:
 Order ID
 Date of Purchase
 Number of Jewels Purchased
 Price

If you have not made any in-game purchases, please write "N/A".

(Example)
 GPA.1234-1234-1234-12345
 Jan. 1, 2017
 3000 (Weekly Jewels Extravaganza)
$14.99 USD
Please create a new account on the device you wish to recover the original account to.
Enter the new account information below in "Temporary Player Name" and "Temporary Player ID".
DO NOT LINK THIS ACCOUNT TO FACEBOOK.
Temporary Player Name*
* This is your in-game name, NOT your real life name.
Temporary Player ID*
* You can find your Player ID in-game by tapping on your character's portrait, or by going to Menu > Other > Player Information. Your Player ID will be in the top-right corner.
When did you create this new account?* / /
* MM/DD/YYYY
* Please give an estimate if you are not sure.
Additional Details Please add any other information you would like to provide.