Mail/Web Chat Support Technical Difficulties (Apr. 24)

Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.

The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Center for the time being.

Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.

■Temporary Phone Support Line
Tel: 310-846-0345
Business Hours: 9:00 a.m. - 6:00 p.m.

*This temporary phone support line will be available even on Saturdays, Sundays, and holidays until current technical difficulties have been resolved.

*Because we anticipate a high volume of calls on this temporary phone support line, for any non-urgent matters we ask that you please wait and instead contact us through the Support Center once full recovery has been achieved.

In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:

- Replies to mails previously sent by the Support Center
- Inquiries via direct email
- Official documentation images sent to the Support Center

If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.

We apologize for any inconvenience this may cause and thank you for your understanding.

FINAL FANTASY XI
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Server Maintenance
2012/11/13 00:00 from FINAL FANTASY XI

Square Enix Account Management System Maintenance (Nov. 14)

During the following time, maintenance will be performed on the Square Enix Account Management System. During this period, you will be able to log into PlayOnline, but an error may be displayed if you attempt to update your account information such as changing your password. If you receive an error, please retry after the maintenance concludes.

We deeply apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Nov. 14, 2012 from 18:00 to 18:30 (PST)
* Maintenance completion time may be subject to change.

[Affected Service]
PlayOnline
FINAL FANTASY XI

[Details]
Square Enix Account Management System maintenance