PlayOnline and Related Services Maintenance (Oct. 25)

In order to replace/increase the backbone network equipment connecting our various service-providing servers, we will be conducting maintenance of PlayOnline, FINAL FANTASY XI, FINAL FANTASY XI Official Forums, SQUARE Support Center, and various support features.

Scheduled maintenance times and services affected are as follows.


■PlayOnline and FINAL FANTASY XI
During this maintenance, the following services will be unavailable.

- PlayOnline
- FINAL FANTASY XI
- Friend List Plus
- Migrating from PlayOnline Account to Square Enix Account

* The FINAL FANTASY XI World Transfer Service will be unavailable starting 30 minutes before the maintenance.

[Date & Time]
Oct. 25, 2017 6:30 to 15:45 (PDT)


■ FINAL FANTASY XI Official Forums
During this maintenance, the FINAL FANTASY XI Official Forums will be unavailable.

[Date & Time]
Oct. 25, 2017 10:00 to 11:00 (PDT)


■SQUARE ENIX Support Center
During this maintenance, the SQUARE ENIX Support Center (all features, including browsing, and placement of inquiries) will be unavailable.

*It will be possible to reply to support emails you have already received.

[Date & Time]
Oct. 25, 2017 10:00 to 11:00 (PDT)


■ Customer Support from the SQUARE ENIX Support Center

▽Chat and Phone Support
Due to maintenance, chat and phone support will be unavailable on Oct. 25, 2017.

▽Email Support
Due to maintenance, email support will start from 11:00 (PDT) on Oct. 25, 2017.
During this maintenance, any support requiring the verification of personal information from your PlayOnline account and Square Enix account will be unavailable until after Oct. 25, 2017 15:45 (PDT).


We apologize for any inconvenience and thank you for your understanding.

[Dates & Times]
Because dates and times vary for each maintenance, please see details above.
* Completion times subject to change.

[Details]
- Maintenance to replace/increase the backbone network equipment connecting our various service-providing servers.

[Affected Services]
- PlayOnline
- SQUARE ENIX Support Center
- Customer Support from the SQUARE ENIX Support Center