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Status
2014/04/17 06:50 from FINAL FANTASY XI
Recovery from Support Functions Technical Difficulties (Apr. 17)
At the following time, we experienced technical difficulties wherein we were unable to provide customer support, both in-game and through the Support Center.
We are pleased to announce that the issue has been addressed. However, since a large number of GM calls and Support Center tickets could not be handled until now, we anticipate a longer wait time than normal until assistance can be provided.
We are doing our utmost to provide assistance as promptly as possible, so we kindly ask for your patience as we handle your inquiries in a timely fashion.
We deeply apologize for the time it has taken to resolve this issue, and we thank you for your patience and understanding.
[Date & Time]
From Apr. 15, 2014 at 7:00 p.m. to Apr. 17, 2014 at 5:29 a.m. (PDT)
[Details]
Customer support unavailable, both in-game and through the Support Center.
[Cause]
Network issues
[Affected Services]
Various support-related function
We are pleased to announce that the issue has been addressed. However, since a large number of GM calls and Support Center tickets could not be handled until now, we anticipate a longer wait time than normal until assistance can be provided.
We are doing our utmost to provide assistance as promptly as possible, so we kindly ask for your patience as we handle your inquiries in a timely fashion.
We deeply apologize for the time it has taken to resolve this issue, and we thank you for your patience and understanding.
[Date & Time]
From Apr. 15, 2014 at 7:00 p.m. to Apr. 17, 2014 at 5:29 a.m. (PDT)
[Details]
Customer support unavailable, both in-game and through the Support Center.
[Cause]
Network issues
[Affected Services]
Various support-related function
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