If you have purchased Gems and they have not yet shown up on your account, please try the troubleshooting steps below:

·         Confirm if you were actually billed for the Gems. (via Google Play / App Store, or through your billing agency).

·         Wait 24 hours, then navigate to the in-game Shop screen to see if the Gems show up.

If you are still having an issue, please click here to submit a support form to the Square Enix Support Center.