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KB Article: 77433
KB Category: [Products & Services]
KB Sub-category: [Additional Services]

I am encountering an error regarding my handle list being full. How do I create a new handle?

1)    Go to the main PlayOnline Viewer Landing Page; just after you have logged in using your SQUARE ENIX ID and password.

2)    Click on Handle List. In the top left corner of the page.

3)    Click on the option to Create New Handle and provide it a name.
* If you have a secondary handle, you may also choose to click on it and choose the option Switch.

4)    Ensure the star is next to the secondary handle.

5)    Click on the handle and choose link.

6)    Select any unlinked Content IDs to link them to the handle.

7)    If the characters you would like to use are on the primary handle, you may now select it and use the Switch option to place the star next to the handle.

8)    Log in as usual.
* For assistance logging into an account, please see the instructions here.