KB Article: 77195
KB Category: [Account/Billing]
KB Sub-category: [ Account Recovery]
1) Create a new account on the device that you would like to recover the original account to.
2) Click here to fill out the Account Recovery Request form.
a. Alternatively, press the “Additional Assistance” button below, and set the Contact Category to “Account/Billing” and the Contact Sub-category to “Account Recovery".