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KB Article: 76360
KB Category: [App-related]
KB Sub-category: [Bug Report]

The app crashes. (Android)

If you are experiencing crashes on an Android device, please try the troubleshooting steps below:

·         Close all other applications running in the background, and turn off any high-power-consuming wallpapers.
* Please also close the app that is experiencing issues.

·         Delete your web browser’s history, cookies, and cache.

·         Since errors are more likely to occur when devices have little free storage space, please consider removing any unnecessary apps, images, sound/music, etc.

·         Try turning off your device for a few minutes, and then restarting it.
* Please consult your device manufacturer or provider for more details.

If the above troubleshooting does not resolve the issue, please delete the app and reinstall it.