KB Article: 76360
KB Category: [App-related]
KB Sub-category: [Bug Report]
If you are experiencing crashes on an Android device, please try the troubleshooting steps below:
· Close all other applications running in the background, and turn off any high-power-consuming wallpapers.
* Please also close the app that is experiencing issues.
· Delete your web browser’s history, cookies, and cache.
· Since errors are more likely to occur when devices have little free storage space, please consider removing any unnecessary apps, images, sound/music, etc.
· Try turning off your device for a few minutes, and then restarting it.
* Please consult your device manufacturer or provider for more details.
If the above troubleshooting does not resolve the issue, please delete the app and reinstall it.