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KB Article: 76112
KB Category: [App-related] [Products & Services]
KB Sub-category: [Lost Medal(s)/Skill(s)] [General] [Product Specifications]

I didn't receive a guaranteed Medal from a deal.

Please note that the "Guaranteed within X turns" text that appears under deal banners will count down every time you pull from that deal. Please check the deal’s corresponding notice for more details by tapping the “Medals” button under the notice.

For example, a deal’s notice may state that a certain Medal will be guaranteed within 5 turns. However, if you had already pulled from that deal two times, the text under the banner would have counted down to now read “Guaranteed within 3 turns”.


Also, please note that different deals have different guarantees, or some deals may have no guarantees. Please be sure to carefully read the corresponding notices to determine each deal’s guarantee (if there is one).