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KB Article: 75578
KB Category: [App-related]
KB Sub-category: [ App Errors]
Errors occur during gameplay or while downloading data.
If errors are occurring while playing the game or downloading data, please try the following before restarting the app.
◆ Ensure that a poor wireless environment is not causing downloads to be interrupted.
◆ Turn off and restart your device.
◆ Close all other running apps.
◆ Delete any unnecessary apps or other data.
*If the issue persists, please use the 'Additional Assistance' button to contact us with the following information.
1. When the error occurs.
2. The error message being displayed.
3. Steps taken before the error occurs.
4. Details of your device.
◆ Ensure that a poor wireless environment is not causing downloads to be interrupted.
◆ Turn off and restart your device.
◆ Close all other running apps.
◆ Delete any unnecessary apps or other data.
*If the issue persists, please use the 'Additional Assistance' button to contact us with the following information.
1. When the error occurs.
2. The error message being displayed.
3. Steps taken before the error occurs.
4. Details of your device.
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