KB Article: 75367
KB Category: [Technical Support]
KB Sub-category: [Other]
[PS4/XBO] Cannot launch game.
"- Ensure the game disc is not scratched or dirty
If the disc is dirty, clean it with a soft cloth by gently wiping from the center of the disc outwards, then test the game again. Note that scratched discs may permanently fail to work.
- If the disc is neither scratched or dirty, try to see if the disc runs correctly on another console. If so, and you believe there may be a problem with your console, please contact the retail outlet where you purchased it.
*sometimes problems occur on a console which prevents it from properly reading certain discs with a higher density of data even though other discs function as normal.
- Is there enough hard disk space?
If you do not have sufficient memory available to install the game, please free up enough space by deleting unnecessary data.
If you are still experiencing problems with the game disc, please contact the Square Enix Support Center for assistance. "