Please consult the possible solutions below if you experience an error in any of those situations:

- An unstable connection can interrupt the download. Please ensure you have a steady Wi-Fi connection.

- Try turning your device off, waiting for a few minutes and turning it back on again.

- Quit any other apps running in the background.

- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.

- If your operating system is not at the latest version, please update it.
*Please be sure that the OS version is supported before performing this.

- If the above steps do not work, please delete and reinstall the app.
*Please do not forget to backup your game by registering to 'Square Enix Bridge' before deleting the app. You can find this option under by choosing 'Option' in the app menu and then selecting 'Transfer devices.

*If you are still experiencing difficulties, please submit a contact form from our support page with the following information:

(1) Screen or area where the error occurs
(2) Error message displayed
(3) Steps taken before error occurred
(4) Details on the device you are using (e.g. model)