KB Article: 73959
KB Category: [App-related]
KB Sub-category: [Jewel Purchase Issue]
If you have purchased Jewels and they have not yet shown up on your account, please try the troubleshooting steps below:
· Confirm if you were actually billed for the Jewels. (via Google Play / App Store, or through your billing agency).
· Wait 24 hours, then navigate to the in-game Shop to see if the Jewels show up.
If you are still having an issue, please click here to submit a support form to the Square Enix Support Center.