Should you encounter an error message while downloading, playing or activating the app, please follow the following steps and restart the app:

- This app requires approximately 2 GB of free space available to download. Please ensure you have enough free space on your device.

- A bad connection may cause your download to fail, so check the status of your connection.
*We strongly recommend Wife connection to download the app.

- Turn off your device, wait several minutes and restart your device.

- Close any other apps that are running.

- An excess of data saved to your device may cause errors. Remove any unnecessary data from your device.

*If these steps do not resolve the error, please contact us from the support site and provide the following details:

(1) At what point the error occurs
(2) The error message displayed
(3) Any steps taken before the error occurs
(4) Detailed information of your device