Support Functions Maintenance (Mar. 1)

On Mar. 1, 2015 from 3:00 p.m. to 5:00 p.m. (PST), we will be conducting maintenance on support functions. During this period, Support Center and Support Desk functions will be unavailable.

If you are planning to submit any support inquiries, we ask that you please wait and avoid placing them during this maintenance period.

We apologize for the inconvenience and thank you for your patience and cooperation.

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KB Article: 66691
KB Category: [Software Token]
KB Sub-category: [Products & Services]

What is an Emergency Removal Password?

The Emergency Removal Password allows you to forcibly remove the Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.

Make sure to note down your Emergency Removal Password and store it in a safe place.

Please visit the following page for instructions on how to perform an emergency removal.

How do I perform an emergency removal of the Software Token?