KB Article: 66691
KB Category: [Software Token]
KB Sub-category: [Products & Services]
What is an Emergency Removal Password?
The Emergency Removal Password allows you to forcibly remove the Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.
Make sure to note down your Emergency Removal Password and store it in a safe place.
Please visit the following page for instructions on how to perform an emergency removal.How do I perform an emergency removal of the Software Token?