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KB Article: 66691
KB Category: [Software Token]
KB Sub-category: [Products & Services]

What is an Emergency Removal Password?

The Emergency Removal Password allows you to forciblyremove the Software Token application from your account in situations where youcannot log in with a One-Time Password, such as if your smartphone is lost orstolen. Make sure to note your Emergency Removal Password and store it in a safeplace. 

For instructions on how to perform an Emergency Removalof the Software Token, go here:

http://support.na.square-enix.com/faqarticle.php?kid=66690&id=496&la=1&ret=faq&pv=100&page=0&c=0&sc=0&so=4