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KB Article: 66690
KB Category: [ Security Tokens]
KB Sub-category: [Products & Services]

How do I perform an emergency removal of the Software Token?

The Emergency Removal Password allows you to forciblyremove the Software Token application from your account in situations where youcannot log in with a One-Time Password, such as if your smartphone is lost orstolen. Please use caution as removing the Software Token in non-emergencysituations will lower your account's security.


You can perform an emergency removal of the SoftwareToken using the following instructions:


1)    Gothe emergency removal page (https://secure.square-enix.com/account/app/svc/coercioncan)and then enter your SQUARE ENIX ID, password, Emergency Removal Password.

* Please note that your EmergencyRemoval Password will need to be recorded beforehand because it can only beseen after you log in to your SQUARE ENIX account.

2)    Clickthe URL located within the automatic email that will be sent to the registeredemail address.

3)    TheSoftware Token will be removed once the URL is accessed.

* Please note that the URL will becomeinvalid after 60 minutes so be sure to take care of the removal process whilethe URL is valid.


If you lost the Emergency Removal Password, you will needto contact the SQUARE ENIX Support Center for assistance to remove the tokenoff your account. You can contact the SQUARE ENIX Support Center by selectingthe "Additional Assistance" button located at the bottom of thisarticle.