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KB Article: 66690
KB Category: [Security Tokens]
KB Sub-category: [Products & Services]

How do I perform an emergency removal of the Software Token?

The Emergency Removal Password allows you to forcibly remove a SQUARE ENIX Software Token application from your account in situations where you cannot log in with a one-time Password, such as if your smartphone is lost or stolen. Please use caution with this service, as removing the Software Token in non-emergency situations will lower your account's security.


You can perform an emergency removal of the Software Token using the following instructions:


1) Go to the emergency removal page (https://secure.square-enix.com/account/app/svc/coercioncan) to enter your SQUARE ENIX ID, password, and Emergency Removal Password. Please note that your Emergency Removal Password will need to be recorded beforehand, as it can only be seen after you log in to your SQUARE ENIX Account.

2) Click the URL located within the automatic email that will be sent to the registered email address.

3) The Software Token will be removed once the URL has been accessed.


* Please note that the URL will become invalid after 60 minutes so be sure to take care of the removal process while the URL is valid.

If you have lost the Emergency Removal Password, you will need to contact the SQUARE ENIX Support Center for assistance to remove the token from your account. You can contact the SQUARE ENIX Support Center by selecting the "Additional Assistance" button located at the bottom of this article.